24 Hour Helpline
Local support at crucial moments
Program Overview
Our 24-hour helpline is an essential service for assignees as they settle into new and unfamiliar surroundings, a new language and culture. This service provides added support and security for a range of potential situations that impact an assignee’s ability to thrive in their new environment.  The 24-hour helpline provides assignees and their family members with instant access to a bilingual Destination Consultant for immediate assistance.
Program Includes
Program typically includes:
- Answers to questions and assistance with solving problems
- Source critical goods or materials
- Response to concierge inquiries (during regular office hours)
- Help to make local arrangements when language is an issue
- Offer on-the-spot interpretation including mail / bills/ essential communications
- Respond to emergencies and urgent matters over the phone calling police or emergency services where needed
Common Use Cases
- Employees in locations with language barriers
- Families requiring support outside business hours
- VIP or executive mobility programs
Value: Provides employee peace of mind, enhances duty of care and offers immediate support when employees need it most.
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Our Clients
Employers need sound advice, strong support, and service that delivers – every single time in every single location. We collaborate with clients to fully understand their business goals and talent mobility culture to deliver as part of the HR / Talent Mobility team.Â
Learn how our talent integration tools assist your HR team in achieving the talent mobility goal of successfully relocating talent to where it is most needed. Immigration support ensures compliance, destination services accelerate assignee integration and belonging in a new community, and cultural training boosts engagement and success.
